Welcome to SeeYou

SeeYou was established in 2002 and is today the leading company in Norway in regards to measuring customer experience at retail and call centers. The company is owned by Retail Energy and working partners, and is part of the RED Group in Oslo with over 105 employees.

The method used is Mystery Shopping. This can be secret customers visiting your store or making enquiries by phone, email or web. We also have trained shoppers interviewing your customers about their experience at your store.

Our mission statement is: We measure the “Moment of Truth” and define insight and define a platform for changes.

Our vision is: To be the leading company in Norway within measuring customer behavior and experience at retail.

We cover all of Norway and have over 4000 trained and contracted shoppers who on short notice can conduct a visit, and deliver real-time reports regarding your store and/or employees. Everything is documented with a written report, containing answers to specific questions and detailed comments. Through our web solution, both the head office, defined persons or each store can see their results on-line and print their report.

We have, for several years, done surveys for all the major buying groups and brands in Norway. At the same time, we are the execution partner in Norway for other international Mystery Shopping companies, international buying groups and brands who continuosly measure and want feedback on the customer experience for their store/brand.

Our employees have extensive experience and operational retail experience, and can uncover important behavior among your employees so you can reach your desired targets.

Please contact us and we can in a short time come to your office and present how we can help you.

Can you afford not to?

Our products

Mystery Chat / Facebook

– how the customer communicates live with your call center

Mystery Calling

– how the customer meets your call center

Campaign Follow-up

– how the customer experience store campaigns

Customer Tracking

– how you can optimize store layout and product display

Store Check and Price Evaluation

– how the customer experience concept and prices at your store

Interview

– how the customer experience your store

Mystery Shopping

– how the customer sees the shopping experience

In-store Service Course

– training of employees towards the customer meeting

Mystery Web

– how the customer experience your website